Salary: Up to £23,000 p.a.
Full-time permanent role, Monday-Friday
We have new vacancies for a Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive to develop to join our operational front-line, telephony team in Peterborough. Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of clients.
What you can expect to do:
- Communicate clearly with customers both verbally and in writing to respond appropriately to their needs
- Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information
- Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands
- Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk, identifying and raising emerging risks as appropriate
- Observe contractual and legal obligations by adhering at all times to corporate policies, procedures and guidelines.
- Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service
What we're looking for:
- Qualified to GCSE standard or equivalent (minimum of Grade 4 Standard Pass or above in Maths and English).
- Any relevant customer services or financial services qualifications would be an advantage although not essential
- Previous experience of working in a customer service or customer focused role including retail/hospitality/telephony environment
- Excellent communications skills, IT skills and professional telephone manner
- Can-do attitude with ability to work under pressure and meet tight deadlines
- Strong team player with ability to build effective relationships with customers and clients
Benefits:
- Discretionary annual bonus
- Company pension scheme membership
- Starting from 23 days holidays + 8 bank holidays
- Holiday allowance rising with promotion
- Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
- 24/7 access to a wide range of books
- Receive a wide range of retail discount shopping schemes
- Access to our confidential helpline is available to be used by you and your family
- Get to volunteer in our client's own employee communities throughout the working day
- Develop your career through our client's wider global organisation
Don's miss this competitive opportunity, apply today!
