Customer Service Representative
Glasgow - Remote working also available after training
Salary - Up to £21,000 p.a.
If you have customer service experience and you're looking for a new full-time customer service job in Glasgow, our leading life and pensions client (whose customers include Aviva, Prudential and Scottish Widows) wants to hear from you. The role pays a salary of up to £21,000 p/a plus excellent benefits.
As a customer service agent, full training will be provided and your role will be to support the delivery of outstanding service to customers. Working as part of a team, you will be the first point of contact to assist customers in their queries.
In your first week as a customer service advisor, your responsibilities include:
- Communicating clearly to provide general information across a broad range of financial products, checking the status of claims and resolving complaints
- Advising members on their current pension value or on other questions they may have
- Work with members who are ready to take retirement income to ensure the best possible outcome and service is provided
- Collaborate with independent financial advisers who are working on behalf of multiple customers
- Providing the best possible service and ensure customers receive correct and timely information
- Directing relatives of a member that has passed away to ensure their relevant needs are dealt with in an empathetic and appropriate manner
To apply, you will need to be a customer service rep with excellent customer service skills and the following are also required:
- GCSE Grade C or above, including Maths and English or equivalent
- Minimum 1 year within a relevant call-based role or 2-year experience within a customer-facing environment (i.e. retail, hospitality, etc.)
- Good communication, telephone, IT (Word and Excel), and time-keeping skills
- Ability to work under pressure
In return, you will enjoy a favourable salary with a discretionary annual bonus, generous holiday allowance (rising with promotion) and the chance to gain professional accreditation at no extra cost. You will also receive a wide range of retail discount shopping schemes and access to a confidential helpline.
Apply today!
Guidant Global is acting as an Employment Agency in relation to this vacancy.
