Customer Service Representative

Glasgow - Remote working also available after training

Salary - Up to £21,000 p.a.

If you have customer service experience and you're looking for a new full-time customer service job in Glasgow, our leading life and pensions client (whose customers include Aviva, Prudential and Scottish Widows) wants to hear from you. The role pays a salary of up to £21,000 p/a plus excellent benefits.

As a customer service agent, full training will be provided and your role will be to support the delivery of outstanding service to customers. Working as part of a team, you will be the first point of contact to assist customers in their queries.

In your first week as a customer service advisor, your responsibilities include:

Communicating clearly to provide general information across a broad range of financial products, checking the status of claims and resolving complaints
Advising members on their current pension value or on other questions they may have
Work with members who are ready to take retirement income to ensure the best possible outcome and service is provided
Collaborate with independent financial advisers who are working on behalf of multiple customers
Providing the best possible service and ensure customers receive correct and timely information
Directing relatives of a member that has passed away to ensure their relevant needs are dealt with in an empathetic and appropriate manner

To apply, you will need to be a customer service rep with excellent customer service skills and the following are also required:

GCSE Grade C or above, including Maths and English or equivalent
Minimum 1 year within a relevant call-based role or 2-year experience within a customer-facing environment (i.e. retail, hospitality, etc.)
Good communication, telephone, IT (Word and Excel), and time-keeping skills
Ability to work under pressure

In return, you will enjoy a favourable salary with a discretionary annual bonus, generous holiday allowance (rising with promotion) and the chance to gain professional accreditation at no extra cost. You will also receive a wide range of retail discount shopping schemes and access to a confidential helpline.

Apply today!

Guidant Global is acting as an Employment Agency in relation to this vacancy.