Join Innovation, Move the Globe
Leading A New World of Life and Pensions Services
Customer Service Representative
Salisbury
Up to £18,000
Starting 14th October 2019
Permanent, 35 hours per week (Monday - Friday)
Hours are between 8am - 6pm (Shift Rota)
Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Salisbury.
You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.
Key Accountabilities
* Get to work for some of the largest globally recognised names in the Life & Pensions industry;
* Deliver excellent customer service to our valued customers;
* Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
* Taking initiative and ownership of what you do;
* Continually develop and refine your personal skills and knowledge to improve support.
About You
* Strong Customer Focus ensuring we always do the right thing for the customer
* Understanding of the financial services industry (desirable)
* GCSE Grade C or above to include Maths and English or equivalent
* Good written communications skills
* Confident professional telephone manner
* Good IT skills including word and excel
* Good time keeping
* Self-Motivated
* Ability to work under pressure
The Location
* Town centre location
* 10 minute walk from train station
* Good transport links including park-and-ride service
* Limited car parking, with a larger NCP car park opposite available
Benefits
* Discretionary annual bonus (up to 5%)
* Company pension scheme membership
* 23 days holidays + 8 bank holidays
* Holiday allowance rising with promotion
* Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
* 24/7 access to a wide range of books
* Receive a wide range of retail discount shopping schemes
* Access to our client's Confidential Helpline is available to be used by you and your family
* Get to volunteer in our own employee communities throughout the working day
* Develop your career through our client's wider global network
Don't miss this highly competitive opportunity, apply today.
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