Main Purpose of role
- To provide effective support to our research degree students and staff. This will involve timely and accurate management of student records and advising on regulations and procedures for research degree programs. Each member of the team will manage the service for a designated set of faculties and will work closely with colleagues in academic departments to raise regulatory and process awareness.
Duties and Responsibilities
- To assist with ensuring the accuracy and completeness of our student records across the postgraduate research student population and lifecycle.
- To work collaboratively and positively with contacts in other professional services, academic departments and faculties, including engagement with appropriate external bodies and participating in networks or working groups to convey and receive information.
- To act as a point of contact for all stakeholders on research student records, procedures, and regulations across university.
- To advise students and staff on the interpretation of regulations and procedures related to enrolment, regulations and assessments, ensuring timely responses.
- To assist with maintaining training materials for the section and for wider dissemination to relevant stakeholders.
- To work as part of the team to administer pre-enrolment, enrolment, re-enrolment and progression of students.
- Processing interruptions, withdrawals, programme transfers, suspension of regulations and other related tasks.
- To process research degree examination entries, thesis submission and dispatch.
- To administer research degree examiner nominations, appointments, and payments.
- To produce official documentation, including certificates and transcripts, for current and former students.
- To update and maintain information on the student and staff websites.
- To make suggestions and assist in process improvement where required and brief relevant staff in support of the change to administrative processes, in conjunction with the Senior Research Degrees Officers.
- To assist with the testing of new functionality and of scheduled upgrades in Portico and the central SITS database, and to assist with the design and production of reports and standard letters, both section-driven and user-specified, for staff and students.
- To understand immigration legislation relating to students and apply it to specific student cases, especially relating to student record updates and enrolment, referring potential problems to more senior staff as appropriate.
- To work as part of a team in a flexible way to ensure the team meets its objectives and timescales and to support the induction and training of new staff in the wider SRS team and across other departments, in regard to student record procedures.
- To support and liaise with other departments within SRS to resolve programme record and reference data anomalies.
- To ensure effective communication with line manager regarding work in progress, implementation of developments and emerging trends or issues.
- To ensure effective communication within the team and with colleagues across SRS and regarding work in progress, results and benefits achieved and further improvement opportunities.
- To be responsible for maintaining and updating your own continuous professional development
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
