Customer Service Representative

Location
Job Type Permanent
Salary Up to £18720 per annum
Reference 5689782_1574772136

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Customer Service Representative

Liverpool
£18,720
Permanent, 40 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Liverpool.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English or equivalent
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure

The Location

  • City centre location
  • Great transport links
  • Breakfast and lunch are served from the 101 Restaurant on the 7th floor

Benefits

  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Holiday allowance rising with promotion
  • Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
  • 24/7 access to a wide range of books
  • Receive a wide range of retail discount shopping schemes
  • Access to our client's Confidential Helpline is available to be used by you and your family

Don't miss this highly competitive opportunity, apply today.

REF: 5689782

Guidant is acting as an Employment Agency in relation to this vacancy.