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Customer Service Representative
Liverpool
£18,720
Permanent, 40 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)
Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Liverpool.
You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.
Key Accountabilities
- Get to work for some of the largest globally recognised names in the Life & Pensions industry;
- Deliver excellent customer service to our valued customers;
- Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
- Taking initiative and ownership of what you do;
- Continually develop and refine your personal skills and knowledge to improve support.
About You
- Strong Customer Focus ensuring we always do the right thing for the customer
- Understanding of the financial services industry (desirable)
- GCSE Grade C or above to include Maths and English or equivalent
- Good written communications skills
- Confident professional telephone manner
- Good IT skills including word and excel
- Good time keeping
- Self-Motivated
- Ability to work under pressure
The Location
- City centre location
- Great transport links
- Breakfast and lunch are served from the 101 Restaurant on the 7th floor
Benefits
- Discretionary annual bonus (up to 5%)
- Company pension scheme membership
- 23 days holidays + 8 bank holidays
- Holiday allowance rising with promotion
- Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
- 24/7 access to a wide range of books
- Receive a wide range of retail discount shopping schemes
- Access to our client's Confidential Helpline is available to be used by you and your family
Don't miss this highly competitive opportunity, apply today.
REF: 5689782
Guidant is acting as an Employment Agency in relation to this vacancy.
