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Customer Service Representative

Liverpool
£18,720
Permanent, 40 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Liverpool.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

Get to work for some of the largest globally recognised names in the Life & Pensions industry;
Deliver excellent customer service to our valued customers;
Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
Taking initiative and ownership of what you do;
Continually develop and refine your personal skills and knowledge to improve support.

About You

Strong Customer Focus ensuring we always do the right thing for the customer
Understanding of the financial services industry (desirable)
GCSE Grade C or above to include Maths and English or equivalent
Good written communications skills
Confident professional telephone manner
Good IT skills including word and excel
Good time keeping
Self-Motivated
Ability to work under pressure

The Location

City centre location
Great transport links
Breakfast and lunch are served from the 101 Restaurant on the 7th floor

Benefits

Discretionary annual bonus (up to 5%)
Company pension scheme membership
23 days holidays + 8 bank holidays
Holiday allowance rising with promotion
Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
24/7 access to a wide range of books
Receive a wide range of retail discount shopping schemes
Access to our client's Confidential Helpline is available to be used by you and your family

Don't miss this highly competitive opportunity, apply today.

REF: 5689782

Guidant is acting as an Employment Agency in relation to this vacancy.