Customer Service Representative

Location Stirling
Job Type Permanent
Salary £19000 - £21271 per annum
Reference 1578877_1618566429

Customer Service Representative

Craigforth

Start Dates: 17th May
Salary up to £21,271 dependant on experience

We have new vacancies for a Customer Service Representatives and are looking for experienced individuals who are compassionate, caring and have a drive to develop to join our operational front-line, telephony team in Craigforth. Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of our client.

Your Responsibilities:

  • Provide general information about a broad range of financial products, checking the status of claims and resolving complaints all while communicating clearly with customers (including vulnerable customers). This includes;

  • Advising members on their current Pension value or other questions they maybe have such as to activate and manage their Prudential online account.

  • Working with retiring Members who are ready to take their retirement income to ensure the best possible outcome and service is provided.

  • Collaborating with independent financial advisers who are working on behalf of multiple customers.

  • Providing the best possible service by working accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information

  • Directing relatives of a Member that has passed away to ensure that the unfortunate process is dealt with in an empathetic and appropriate manner.

Your Competencies and Past Experience:

  • Minimum of 4 Standard GCSE's (or equivalent), to include English and Maths at Grades A-C

  • Experience within a customer facing environment

  • A confident, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form

  • Must possess and demonstrate a helpful, can-do and service-oriented outlook

  • Must be self-motivated

  • Have a keen eye for detail

  • A proven track record of being strong team player with a positive experience within a customer facing environment.

Craigforth

  • Car parking on-site - subject to availability

  • Deli bar providing coffee, tea and cakes available onsite

  • Kitchenettes available

  • Boasting 30 acres of landscaped grounds and formal gardens with lake-side walks

Don't miss this highly competitive opportunity, apply today.

REF: 1578877

Guidant is acting as an Employment Agency in relation to this vacancy.