Customer Service Representative
Craigforth
Start Dates: 17th May
Salary up to £21,271 dependant on experience
We have new vacancies for a Customer Service Representatives and are looking for experienced individuals who are compassionate, caring and have a drive to develop to join our operational front-line, telephony team in Craigforth. Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of our client.
Your Responsibilities:
Provide general information about a broad range of financial products, checking the status of claims and resolving complaints all while communicating clearly with customers (including vulnerable customers). This includes;
Advising members on their current Pension value or other questions they maybe have such as to activate and manage their Prudential online account.
Working with retiring Members who are ready to take their retirement income to ensure the best possible outcome and service is provided.
Collaborating with independent financial advisers who are working on behalf of multiple customers.
Providing the best possible service by working accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information
Directing relatives of a Member that has passed away to ensure that the unfortunate process is dealt with in an empathetic and appropriate manner.
Your Competencies and Past Experience:
Minimum of 4 Standard GCSE's (or equivalent), to include English and Maths at Grades A-C
Experience within a customer facing environment
A confident, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form
Must possess and demonstrate a helpful, can-do and service-oriented outlook
Must be self-motivated
Have a keen eye for detail
A proven track record of being strong team player with a positive experience within a customer facing environment.
Craigforth
Car parking on-site - subject to availability
Deli bar providing coffee, tea and cakes available onsite
Kitchenettes available
Boasting 30 acres of landscaped grounds and formal gardens with lake-side walks
Don't miss this highly competitive opportunity, apply today.
REF: 1578877
Guidant is acting as an Employment Agency in relation to this vacancy.
