Start Date: Start dates in Sept/Oct
Salary up to £23,032 dependent on experience
Full and Part Time Available

Flexible/Hybrid remote working available

Must live within 1 hour commutable distance to the Peterborough office

We have new vacancies for a Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive to develop, to join our operational front-line telephony team in Peterborough.

Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of Diligenta's clients.

You will receive extensive training through a program designed to allow you to fully understand the requirements and impact of your role and gain knowledge needed to discuss products. You will be required to use the systems provided to continuously deepen your knowledge of the individual policies or products that are required to be discussed.

Your Responsibilities:

Work proactively to ensure that all such enquires are delivered effectively as a first point resolution, where doing so, in line with agreed processes
Understand and use various digital technologies accurately
Use higher order customer service skills such as empathy, active listening and problem solving when interacting with customers
Manage workload and work accurately and efficiently to enable the delivery of individual, team and Client SLAs / KPIS
Instigate, support and drive through opportunities to improve efficiency of processes
Demonstrate correct behaviours which support the delivery of great customer success journey outcomes

Your Competencies and Past Experience:

Qualified to GCSE standard or equivalent, must include a minimum of Grade 4 Standard Pass or above in Maths and English.
A confident, professional telephone manner and ability to effectively execute on the above duties, in digital, written and verbal form.
An ability to continually learn, use and help improve digital solutions and technologies.
Must possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information. Must be self-motivated, proactive going beyond the call of duty, have a keen eye for detail and be result-oriented, including working hours flexibility, to meet the needs of the varying bespoke customer success journey's required;
A proven track record of being a strong team player with a positive can-do flexible outlook within a customer facing environment

Don't miss this competitive opportunity, apply today!

Guidant Global is acting as an Employment Agency in relation to this vacancy.