Start Date: Monday 23rd August
Salary: £19,760
Full-time permanent role, Monday-Friday
We have new vacancies for a Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive to develop to join our operational front-line, telephony team in Peterborough. Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of clients.
Your Responsibilities:
- Communicate clearly with customers (including vulnerable customers and complainants) both verbally and in writing to understand and respond appropriately to their needs
- Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics.
- Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands
- Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk, identifying and raising emerging risks as appropriate
- Observe contractual and legal obligations by adhering at all times to corporate policies, procedures and guidelines. This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime and other Compliance related Policies
- Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures
Your Competencies and Pas experience:
- Qualified to GCSE standard or equivalent, must include a minimum of Grade 4 Standard Pass or above in Maths and English. Any relevant customer services qualifications or financial services qualifications would be an advantage although not essential
- Previous experience of working in a customer service or customer focused role including retail/hospitality/telephony environment
- Excellent communications skills and professional telephone manner
- Computer literate including Microsoft Office products
- Can-do attitude with ability to work under pressure and meet tight deadlines
- Strong team player with ability to build effective relationships with customers and clients
Guidant is acting as an Employment Agency in relation to this vacancy.
