Customer Service Representative / Administrator
Bristol Harbourside and Bristol Stoke Gifford
Between £18,000 and £20,000
Starting ASAP
Permanent, 35/37.5 hours per week (Monday to Friday and some roles require 9am - 1pm on Saturdays)
Hours are between 8am - 6pm (No Shift Rota)
We are looking for confident Customer Service Representatives or Administrators to join teams in Bristol.
Key Accountabilities
- Get to work for some of the largest globally recognised names in the Life & Pensions industry;
- Deliver excellent customer service to our valued customers;
- Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
- Taking initiative and ownership of what you do;
- Continually develop and refine your personal skills and knowledge to improve support.
About You
- Strong Customer Focus ensuring we always do the right thing for the customer
- Understanding of the financial services industry (desirable)
- GCSE Grade C or above to include Maths and English or equivalent
- Good written communications skills
- Confident professional telephone manner
- Good IT skills including word and excel
- Good time keeping
- Self-Motivated
- Ability to work under pressure
The Locations
- Bristol Harbourside, Bristol
- Stoke Gifford, Bristol
What you'll get!
- Fixed shift patterns so you always know when you'll be working - weekdays, Saturday's, full time or part time (where applicable).
- 4-6 weeks of training provided on site.
- Holiday allowance rising with promotion, discretionary annual bonus, 23 holidays + 8 bank holidays and all-encompassing employee benefits package.
Ref: 456963
Guidant is acting as an Employment Agency in relation to this vacancy.
