Customer Service Representative / Administrator

Bristol Harbourside and Bristol Stoke Gifford

Between £18,000 and £20,000
Starting ASAP
Permanent, 35/37.5 hours per week (Monday to Friday and some roles require 9am - 1pm on Saturdays)
Hours are between 8am - 6pm (No Shift Rota)

We are looking for confident Customer Service Representatives or Administrators to join teams in Bristol.

Key Accountabilities

Get to work for some of the largest globally recognised names in the Life & Pensions industry;
Deliver excellent customer service to our valued customers;
Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
Taking initiative and ownership of what you do;
Continually develop and refine your personal skills and knowledge to improve support.

About You

Strong Customer Focus ensuring we always do the right thing for the customer
Understanding of the financial services industry (desirable)
GCSE Grade C or above to include Maths and English or equivalent
Good written communications skills
Confident professional telephone manner
Good IT skills including word and excel
Good time keeping
Self-Motivated
Ability to work under pressure

The Locations

Bristol Harbourside, Bristol
Stoke Gifford, Bristol

What you'll get!

Fixed shift patterns so you always know when you'll be working - weekdays, Saturday's, full time or part time (where applicable).
4-6 weeks of training provided on site.
Holiday allowance rising with promotion, discretionary annual bonus, 23 holidays + 8 bank holidays and all-encompassing employee benefits package.

Ref: 456963

Guidant is acting as an Employment Agency in relation to this vacancy.