Customer Service Representative / Administrator

Location Bristol
Job Type Permanent
Salary Negotiable
Reference 456963_1574074587

Customer Service Representative / Administrator

Bristol Harbourside and Bristol Stoke Gifford


Between £18,000 and £20,000
Starting ASAP
Permanent, 35/37.5 hours per week (Monday to Friday and some roles require 9am - 1pm on Saturdays)
Hours are between 8am - 6pm (No Shift Rota)

We are looking for confident Customer Service Representatives or Administrators to join teams in Bristol.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English or equivalent
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure

The Locations

  • Bristol Harbourside, Bristol
  • Stoke Gifford, Bristol

What you'll get!

  • Fixed shift patterns so you always know when you'll be working - weekdays, Saturday's, full time or part time (where applicable).
  • 4-6 weeks of training provided on site.
  • Holiday allowance rising with promotion, discretionary annual bonus, 23 holidays + 8 bank holidays and all-encompassing employee benefits package.

Ref: 456963

Guidant is acting as an Employment Agency in relation to this vacancy.