We are recruiting on behalf of a leading London housing association for Decant Officer to join us on a 12 month contract.
- Location: Lewisham
- Salary: £23,885 - £29,000 pro rata
- Contract type: 12 month fixed term contract
- Job reference: REC0226
- Interview date: w/c 20 September 2021
- Previous customer service experience and good communication skills
You will deliver a fast and efficient customer-focused decants service to Hyde residents, which includes minimising void loss whilst providing a low effort customer service, ensuring the Hyde Group complies with all relevant legislation.
Duties of a Decant Officer:
- Work in close collaboration with other departments regarding requests for temporary or permanent decants, and govern the approval or rejection of these requests.
- Assist the Empty Homes and Lettings team in managing requests for urgent moves where required, checking they meet the criteria and obtaining authorisation from the Head of Empty Homes and Lettings or the urgent moves panel hearing.
- Manage referrals to hotels for temporary decants, and monitor the timescales for works to be completed, obtaining regular updates on progress so as to ensure that the Hyde Group is being as cost effective as possible.
- Work together with the Empty Homes and Lettings Officers to review empty homes that could be considered for urgent moves or decants.
- Review and monitor waiting list for decants and urgent moves.
- Work in close collaboration with local authorities and other registered providers keeping up to date with the widest range of moving options for residents requiring an urgent move or decant.
- Provide a responsive service to customer enquiries; maintain regular contact and progress updates at all times to ensure a seamless service is provided.
Guidant is acting as an Employment Business in relation to this vacancy.
