Kensington, London
Circa Upto £39,000 Per annum- Including ILW
37Hrs - Full-Time - 12Months Fixed Term Contract

Making sure everything we do runs smoothly.

The role

As part of their response to the Grenfell Tower tragedy the Royal Borough of Kensington and Chelsea (RBKC) created a central hub to provide long-term support to the survivors and those who were bereaved as a result of the tragedy. The centre (based over two floors) hosts RBKC's Dedicated Service, community groups and a range of other partners delivering a wide range of services and activities from case work to therapy to educational activities. The centre also hosts office spaces, community meetings, cultural events, professional meetings and is a welcoming space for any bereaved or survivor to visit.

The voices of the survivors and those who have been bereaved are at the heart of the centre and they continue to shape and evolve the centre as it develops and responds to the needs of the community Covid-19 and the Inquiry.

As a Centre Manager your role will involve facilities management, coordinating the partners use of the space lead a team of activity coordinators, business support all to ensure a smooth running environment, where the successful work can continue.

The remit of the building has had to adapt to Covid guidelines

You will make a difference by:

- Ensuring that the bereaved and survivors who access the centre receive the highest quality customer care - through management of the front desks, room bookings, the environment and facilities.

- Implementation of changing government guidelines into working practices; ensuring effective building and facilities management during the Covid pandemic .

- Oversight of trauma-informed delivery of a range of educational, well-being and resilience activities for children and young people and families .

- Strategically taking forward services and activities by working with partners, gathering feedback from service users, compiling a service plan and motivating staff to deliver on plan.

- Co-ordinating and managing the day to day relationships with the multi-agency partners that operate from the centre, including the chairing of multi-agency meetings where necessary.

- Supporting, developing and managing team members through supervisions, appraisal, team meetings, training and other mechanisms.

- Ensuring that appropriate health and safety requirements are adhered to the highest standard, including risk assessments, reporting, reviewing and induction and training of staff.

You will need:

- Experience of developing and managing projects with children, young people and or families in a multi-agency setting.

- Experience of facilities management including experience of implementing and coordinating health and safety procedures.

- Developing and maintaining effective networks, relationships, partnerships and contacts to improve service outcomes.

- An in-depth knowledge and understanding of the issues and challenges facing individuals and families who are survivors and/or bereaved.

- Extensive knowledge of facilities management, support services contracting and performance measurement and monitoring.

- Sensitive to the needs of individuals and the situation faced by the community as a whole.

- Flexible and willing to adapt to changing circumstances.

The way we work

We work to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Have a look at our behaviours and values to understand more about the way we work here.

Rewards

We want our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, a comprehensive employer-matched pension scheme and a range of deals and discounts on our dedicated benefits portal. Find out more about our exclusive Action for Children benefits here.

For safe and happy childhoods

At Action for Children, we protect and support children and young people, providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. Last year, we helped more than 387,000 children and families across the UK.

For more information, please contact Machaela Huggins on 07776 659 803 or email

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice.

Action for Children is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.