Housing Support Advisor

Lewisham, SE13

GBP 23,885 - 25,000

We are looking to recruit a Housing Support Advisor to join our Hyde Foundation Team.

As the first point of contact for the Hyde Foundation you will be responsible for pre and post-advice engagement with customers; ensuring timely access to advice services and grants for both Hyde residents and partnership organisations.

You will also ensure the smooth running of central Foundation tasks including grant administration, monitoring activities, data collection and invoice processing.

Duties of a Housing Support Advisor:

* Provide a responsive and customer focused front line service to all internal and external customers in all channels.

* Undertake basic assessment of customer needs and addressing any emergencies appropriately.

* Comply with Hyde Foundations service promise to contact all residents referred for advice within agreed timescales.

* Manage and operate systems for administrating referrals and case work.

* Provide information, advice and guidance to customers referred for Hyde Foundation services, including signposting to appropriate external services, scheduling access to internal services, or providing guidance to grant and bursary applicants on the completion of application forms and monitoring forms.

We offer a great flexible benefits package, the ability to engage in flexible working, 26 days annual holiday and a 35 hour working week and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

The closing date for internal applications is on Wednesday 27th May 2020.

Guidant is acting as an Employment Agency in relation to this vacancy.