Income Officer

Chichester

£26,800 - £32,440

Experience: Rent collection/Credit control

We are recruiting for a leading London Housing association

As part of the Income team, you would centrally manage the prevention and recovery of rent arrears and other debts for all tenure types in an efficient manner providing a professional and proficient customer-focused service to The Group residents. This will include but not limited to Rent accounts, homeowner accounts, sundry accounts & former tenant accounts.

Duties of an Income Officer:

Take the lead on responding back to all resident correspondence regarding the management of their account and ensure they are resolved in a manner that improves overall customer satisfaction/experience.
Enable Residents to manage themselves through Welfare Reform Changes in line with the Agenda.
Maintain expertise and knowledge on Welfare Reform to provide advice and guidance.
Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise the resident's potential income, making appropriate referrals where identified.

We offer an award-winning flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Guidant Global is acting as an Employment Agency in relation to this vacancy.