OG requires an IT Client Engineer to provide support to over 18,000 customers, delivering a professional IT Service to members across several TOG Workspaces.

The IT Client Engineer team provides two main services; included support for all issues related to TOG infrastructure and charged support and services at customers' request.

Professional service-led support lies at the heart of this team.

What you can expect as our IT Client Engineer

Being part of a team to provide 24/7 support to over 18,000 customers with in-hours support at TOG Workspaces, planned out-of-hours works, and out-of-hours support on an on-call basis.

Included Support

Wi-Fi, telephony (Avaya, RingCentral), networking, internet
Client move-ins and move-outs
Staff on-site support

Charged Services

Client requested works (in office and comms rooms)
Installation of client servers and core equipment
Custom configurations of networks and patching
Aiding the IT Sales team in the Sales Process
Bespoke IT and AV setups

Delivery of Tech to Customer Spaces and Meeting Rooms

Service delivery of Purchased Items
Telephones, Zoom Rooms and more

Administration of Services

Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date
Management of engineer time and changeable hours

We'd love to hear from you if you've got

Proven experience as an IT engineer in a customer facing role - Experience in a service-oriented organisation -
Experience working with networking fundamentals - VLANs, NAT, OSPF. L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing) -
Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks -
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
Applies specialist knowledge and experience to trouble shooting and problem solving - Scheduling and planning skills, with the ability to prioritise
Strong and inclusive communicator - Collaborate across different departments effectively - Proactive and resilient - Self-motivated and team player

Get in touch with us to learn more about this vacancy's salary

Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.