NOC L2 Service Engineer

Six Months Contract

Corsham

The NOC L2 Service Engineer role is accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider Service Operations as well as to the 3rd line network engineers within the NOC, providing an interface to other technical stakeholders including Architects, other engineering disciplines, and sub-contractors.

Responsibilities

· Provide a technical role in resolving service incidents, applying diagnosis, maintenance,

change and configuration control attributes to bring about a resolution or pass to L3

engineers to resolve once all avenues

have been exhausted or timescales define escalation to L3.

· Apply technical governance to inbound deliveries from the project design phase to ensure they

accurately reflect the live environment, & are appropriately structured to enable successful

technical service delivery.

· Consistently perform and deliver outputs within the service contract time constraints (KPI's &

SLA's).

· Drive efficiency into technical delivery as a key influence and author of departmental and inter

departmental process.

· Provide concise documentation to support the delivery of services.

· Champion the attainment of industry standard and vendor specific certifications and

complimentary academic qualifications, including those under the umbrella of Cisco, and topics in

advanced networking.

· Act as a subject matter expert for specific technical areas, or tools applicable to the DII Network.

· Participate in the 'on call' function as required by the service contract and company needs.

· Adhere to obligations necessary to maintain a Developed Vetting security clearance

Skills & Experience

· Strong Technical competence in Networking, with a strong understanding of other technologies,

such as Windows, SAN, Security, Virtualisation.

· Strong skills in interpreting and producing, and tracking technical documentation.

· Strong communications skills within the department to provide confidence and direction to peers

· Ability to plan, prepare and organise large scale implementation, over a period of several months.

· Ability to communicate effectively written and verbally with stakeholders at all levels, from end

users to project managers, and architects. Including providing information which will support and

influence the decision making process within the service management internal and external

environments.

· Accountable for the performance of the technical and operational service elements that are

delivered.