NOC Level 2 Service Engineer, Contract, Corsham

Outline

Accountable for the performance of the technical and operational service elements that are delivered.

The NOC Level 2 Service Engineer will be responsible for providing technical support and management providing service delivering into a live service on a 24/7 basis.

Much of the role will be focused on investigating critical issues functioning as the Technical Representative for the client for the customer, business partners and wider community.

Key Elements

The key elements for the role are: High level technical service delivery, Project Management, Interpretation & analysis of raw technical data and Stakeholder Engagement.

Job Requirements

To implement technical service solutions as a response to design changes, raised incidents and problems.

This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements.

Provide a technical role in resolving:

Service incidents,
Applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to Level 3 engineers to resolve
Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery.
Consistently perform and deliver outputs within the service contract time constraints Drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process.
Provide concise documentation to support the delivery of services.

Skills & Experience

Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation.
Strong skills in interpreting, producing, and tracking technical documentation.
Strong communications skills within the department to provide confidence and direction to peers
Ability to plan, prepare and organise large scale implementation, over a period of several months.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
Adhere to obligations necessary to maintain a high level of security clearance