Guidant Global is working with the UK's trusted Ministry of Defence partner, MBDA, seeking an experienced PLM Business Support Engineer to provide user support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM/PDM toolset across a multi-national context at the site in Stevenage.
As a PLM Business Support Engineer, the successful candidate will provide support and guidance for the use of PTC's Windchill PLM Software. In addition, act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.
What you'll get to do as a PLM Business Support Engineer:
- Deliver formal classroom training & one-to-one coaching within different Engineering communities across the company's site locations.
- Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.
- Offer guidance and best practices to ensure users can work optimally.
- Carry-out various business software administration tasks.
- Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.
What we're looking for:
- Experience in working in a user support environment for an IT Project.
- Appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).
- Strong end-user interaction and communication.
- Technically minded and confidently able to conduct a technical dialogue.
- Previous experience in delivering training would be an advantage.
- Ability to operate as a team player.
- Natural problem-solving ability and excellent attention to detail.
More about the role:
MBDA's relationship with the UK military spans back over 70 years. They have delivered countless landmarks in defence engineering, supplying vital defence capability to meet the needs of the armed forces over land, sea, and air.
This role is based at MBDA's headquarters in Stevenage which plays a key part in missiles operations. The site also offers excellent transportation links and boasts an onsite gym and coffee shop. Training and development are offered to all employees.
Guidant Global is acting as an Employment Business in relation to this vacancy.
