Service Dispatcher - Customer Service Department

Location: Warrington
Hours: 40 per week (8am-5pm)
Hybrid Working: After 6‑month probation (2.5 days in office, Wednesday half‑day changeover)
Interview: One‑stage, in person

Join Jungheinrich - A Global Leader in Intralogistics

Founded in 1953 in Hamburg, Jungheinrich is one of the top three global suppliers of material‑handling equipment and intralogistics solutions, operating in 120+ countries. With a strong focus on electric forklift innovation and sustainability-over 98% of Jungheinrich trucks are electric, with climate‑neutral production targeted by 2030-our solutions support some of the world's most advanced warehouse operations.

Joining us means supporting customers who rely on industry‑leading forklifts, robotics, and warehouse systems backed by world‑class service.

About the Role

We are seeking an experienced Service Dispatcher with hands‑on planning or scheduling experience. This is a busy, fast‑paced role involving constant communication with customers, engineers, and managers. You will allocate engineering resource, manage incoming jobs, coordinate maintenance planning, and ensure customers receive timely updates.
You will join a team of 18, reporting to the Service Support Manager.

Key Responsibilities

• Handle inbound/outbound customer calls and log details accurately
• Build strong relationships with customers, engineers, and ASMs
• Provide regular job status updates
• Plan and allocate both planned and reactive maintenance work
• Track VOR trucks and escalate when needed
• Manage engineer absence planning with ASMs
• Check timesheets for accuracy, overtime, and productivity
• Ensure correct billing and clear error logs
• Review resources and skill matrices with ASMs
• Attend internal team and ASM meetings
• Monitor engineer performance and escalate issues appropriately

Person Requirements

• Proven planning or dispatching experience (engineers/drivers ideal)
• Able to work under pressure in a fast‑paced environment
• Strong communication skills across all levels
• Confident with Microsoft Office and email workflows
• SAP experience desirable but not essential
• Background in MHE, logistics, or warehousing advantageous
  (Ideal: Linde, Toyota, Crown, Culina)

What We're Looking For

A proactive team player who is organised, detail‑focused, customer‑oriented, and confident making decisions. Someone who takes ownership, solves problems quickly, and delivers a high standard of service.