Location - Watford

Salary - £20,800 plus

Contract - Permanent, Full-Time, 35 hour working week

Action for Children

Every year, Action for Children impacts on the lives of 310,000 children, young people and their families across the UK, through our professional and committed workforce of c.4300.

We now have an exciting opportunity for a pro-active and confident individual to provide exceptional customer experience to all internal and external stakeholders and promote this approach throughout the charity. You will ensure supporter queries are dealt with effectively and in a timely manner and support fundraising activity across the charity. This will be through pro-active and effective supporter stewardship.

The role will see you?

Deliver an exceptional customer experience to create engaged supporters and facilitate growth
Provide a professional service to supporter queries received via phone, email, post or social media, ensuring that service standards and timelines are adhered to
Take ownership of customers issues and follow problems through to resolution
Deliver outbound calling, email and postal campaigns to agreed fundraising targets and KPIs
Create and identify positive relationships with supporters through effective stewardship to maximise current and potential contribution to Action for Children
Ensure supporters are thanked and appreciated appropriately and their contributions to our mission understood
Fulfil fundraising material requests in accordance with guidelines and procedures

The person?

Degree educated, equivalent or willingness to work towards necessary qualifications
Proven customer relationship experience, ideally gained within a consumer facing organization.
Proven experience of successfully delivering against targets
Commercially minded with experience of driving customer value
An exceptional communicator with the ability to convey complex information in an engaging and accessible way
An ability to adapt to changing circumstances quickly and effectively
Team player

Please refer to the full job description and person specification for further information.

Interviews will be held: w/c 16 September 2019

We look forward

Guidant is acting as an Employment Agency in relation to this vacancy.