Technology Process Improvement Specialist

Location Southfield
Job Type Permanent
Salary Negotiable
Reference 2658_1567530524

Main Purpose of Role

To drive technological optimization and process efficiency across existing client base and internal support teams for Guidant Global. Work closely with Guidant Global Operations, Implementation, PMO's and VMS partners.



Key Responsibilities

  • Identify opportunities for improvement, develop project plan for implementing and monitor the new process to ensure it works as intended

  • Drives an awareness of VMS best practices across the business

  • Develop and sustain effective working relationships both internally and externally, influencing and driving positive change

    • Build trust with technology subject matter experts while being equally adept at communicating understanding to non-technical people

    • Work closely with Guidant Global Operations, Implementation, PMO's and VMS partners to translate business requirements into clearly defined technical requirements

  • Manage VMS release reviews, including testing, internal presentation and oversight of implementing newly identified best practices

  • Understand and analyze internal workflows, with the aim of increasing efficiency and effectiveness, where possible

  • Challenge status quo of existing configurations, always looking to drive improvements forward



Skills Required for the Role

  • Demonstrable experience of MSP and VMS

  • A problem solver with a strong desire to challenge the status quo and innovate

  • Strong analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into technical requirements

  • Confident written and verbal communication and relationship management skills

  • Flexibility and adaptability to respond to changing priorities or project demands

  • Effective time management

  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel and PowerPoint

  • A strong communicator, motivator and influencer

  • Highly prefer experience in the configuration and delivery of VMS systems including, but not limited to SAP Fieldglass, Beeline, IQN, etc.

Required Experience:

  • Preferred three years staffing industry, VMS experience, MSP experience

  • Preferred two years project-based responsibilities

Education Requirements:

  • Bachelor's Degree: Business, Information Systems or other relevant degrees

Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.