Vice President, Client Strategy

Job Description:

	Vice President - Client Strategy
In a Nutshell	The role of VP is to oversee and actively manage your Extended Workforce MSP customer. Responsible for maximising opportunity across this client and through effective relationship management you will innovate, expand and continually improve your portfolio. Leveraging external and market intelligence on a global basis to facilitate strategic talent discussions leading to retention, customer closeness and implementing industry best practice across our solutions.
Key Priorities	To build strong, lasting relationships across a wide range of stakeholders at multiple levels, from leaders within various client business units up to the C suite To understand strategic goals and be able to articulate a solution to deliver To provide exceptional insight and strategic direction aligning to your client and our brand proposition Drive engagement and communication at all levels, adapting style to proactively build collaborative, strategic and productive business relationships with customer To drive and take responsibility for expansion, client opportunities and ultimately own the business relationship To be focused on our customers - be an industry SME to support the development of the program Lead the MSP program leaders who oversee and manage the day to day program operations and solutions, act as an escalation for the client solving their needs, assisting with business reviews and more Program budgetary and P/L management To fully understand the labor requirements of client market sectors, and provide thought-based leadership in consideration of trends / changes that occur To create and action a structured account strategy that demonstrates an understanding of the local markets within the client portfolio To own and evolve the client governance and stakeholder map, identifying the appropriate layering and expertise required at any given time
Measurement of Success	Consistent/improved hiring manager & stakeholder satisfaction & NPS < SG&A as a % of Gross Profit Top line revenue & income growth Improved account penetration (% Wallet Share, Service Lines, New Business Units / Geographies) Customer retention Exceed client SLA/KPI performance Maximisation of LAMP Program performance and maturity modelling
What You Need	7+ years of Extended Workforce MSP industry experience 5+ years managing people in a large MSP account management capacity, and/or regional account management experience- Strong with Microsoft Office tools including Excel, PowerPoint Strong ability to translate data to clients, find solutions within data and deliver recommendations -Experience building client relationships and expanding MSP programs Experience presenting to C-level executives and to leaders of client business units Demonstrated experience managing large, complex accounts or projects Superior consulting, leadership, management, interpersonal and mentoring skills Bachelor's degree

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