Customer Care Advisor/Planner (Administration)
Job Type: 3‑month contract (potential to go permanent)
Location: Oldham
Salary: £14.50 per hr. via PAYE
Client: Equans
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
About the Opportunity
Join a dedicated and fast‑paced team where your customer‑first attitude will make a real difference every day. As a Customer Care Advisor/Planner, you'll be at the heart of ensuring customers receive exceptional service, working closely with operatives, planners and internal stakeholders. This is a fantastic opportunity to develop your administrative and planning skills within a supportive environment where no two days are the same. If you thrive in a busy, people‑focused role and enjoy problem‑solving, this could be the perfect next step in your career.
Key Responsibilities
- Manage incoming customer interactions via phone, email and digital portals, ensuring a professional and timely response.
- Confirm and book appointments using the Castleton Maintain system, ensuring accurate diary management.
- Raise, update and close support tickets to track customer requests and ensure issues are resolved efficiently.
- Investigate and resolve customer complaints, escalating where necessary to meet SLAs.
- Maintain accurate and up‑to‑date customer information within the CAFM system.
- Communicate effectively with operatives/engineers, MCC/Northwards teams, and other key stakeholders.
- Arrange follow‑on appointments for incomplete works and ensure jobs are properly closed as completed or cancelled.
- Handle multiple inboxes and conduct customer satisfaction surveys.
- Support general administration duties and contribute to continuous process improvement.
- Assist in onboarding and supporting new starters where required.
What Do You Need?
To be successful in this role, you must have:
- Strong organisational skills and a high standard of customer service.
- Confident communication skills, both written and verbal, with the ability to communicate professionally at all levels.
- IT proficiency, including Microsoft Office and internal systems.
- Experience in planning, responsive repairs, service contracts or partnership arrangements (desirable).
- Understanding of appointment processes, local government or RSL structures (advantageous).
- Right to work in the UK (VISA/PORTW as applicable).
- A Full & Clean UK Driver's Licence (as stated in role profile).
What Happens Next?
Once you've submitted your application, you can expect to hear from our recruitment team within 2-4 working days to discuss your suitability and next steps. You'll receive a call from a Manchester-based number starting with 0161.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
