Workflow/Customer Care Coordinator (Administration)

Location Rotherham
Job Type Contract
Salary Up to £12.36 per hour
Reference BBBH174736_1771433505
Duration 3 Months
Work Type Office-based

Workflow Co‑ordinator

Base Location: Rotherham
Salary: ₤12.36 per hr.
Duration: 3 Months

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

Join our growing Sustainable FM team as a Workflow Co‑ordinator and play a vital role in keeping operations running smoothly across the Rotherham, Bassetlaw and Barnsley contracts. This is an exciting opportunity to work at the heart of our service delivery, ensuring customer enquiries are managed efficiently from first contact through to job completion. You'll be part of a supportive team, coordinating engineers and contractors, maintaining excellent service standards, and making a real impact on day‑to‑day service performance. If you thrive in a fast‑paced environment and enjoy problem‑solving, this role is for you.

Key Responsibilities

  • You will be the first point of contact for incoming calls and service requests from EQUANS staff and customers.
  • You will interpret, log and manage work orders within the CAFM system, ensuring updates are accurately tracked through to completion.
  • You will plan and dispatch reactive and planned work to engineers, subcontractors and site managers based on skills, location and SLAs.
  • You will prioritise urgent jobs, reassign work when required and maintain SLA performance across all activities.
  • You will organise planned maintenance schedules and support purchasing activities such as raising requisitions or purchase orders.
  • You will ensure compliance with statutory and company procedures, escalating issues and supporting continuous improvement initiatives.
  • You will analyse job history and reports to reduce duplication and improve workflow efficiency.
  • You will support customer feedback processes, minute‑taking, administrative duties and occasional site familiarisation visits.

What Do You Need?

To be successful in this role, you will need:

  • Strong IT skills, including proficient use of Microsoft Outlook and Office.
  • Experience using CAFM systems (Maximo highly desirable).
  • Previous customer service experience (highly desirable).
  • Excellent communication skills and the ability to work effectively in a busy team environment.
  • A proactive, tenacious approach to managing workload and solving problems.
  • Experience of minute‑taking.
  • The right to work in the UK (VISA/RTW documentation required).

What Happens Now?

Once you have submitted your application, our Talent team will review your details and contact you within 2-4 working days to discuss your suitability for the role. If shortlisted, you will get recruiter screening call from a Manchaster Based number starting from 0161/+44 161.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.