Customer Service Contract Manager - Nationwide

Jungheinrich UK

Jungheinrich is a global leader in intralogistics and a long‑standing Investor in People employer. We're committed to developing talent, driving excellence and delivering outstanding customer service. We are now seeking a Customer Service Contract Manager to support key customers across the UK.

About the Role

You will be the primary contact for a portfolio of customers, managing contract performance, ensuring compliance, and driving profitable growth. This is a consultative, customer‑facing role focused on service quality, financial optimisation and long‑term relationships.

Key Responsibilities

• Manage and monitor contract performance for assigned customers
• Ensure full Health & Safety compliance
• Analyse profitability and recommend improvements
• Identify opportunities for upselling and cross‑selling
• Provide customers with proactive, strategic support as a trusted advisor
• Improve fleet utilisation and reduce end‑of‑contract exposure
• Share KPIs, data insights and service recommendations
• Drive overall customer satisfaction and service excellence
• Collaborate across departments to support group financial goals
• Travel nationwide as required

What We're Looking For

• Experience in intralogistics or materials handling (preferred)
• Proven customer account management experience
• Strong numeracy, analytical skills and IT literacy (Microsoft Office; SAP an advantage)
• Able to influence at all levels and work under pressure
• Self‑starter with excellent time management
• Full UK driving licence
• Willingness to travel nationally (and occasionally internationally)

Key Competencies

Interpersonal and communication skills * Commercial acumen * Analytical thinking * Customer focus * Initiative * Negotiation * Accountability * Integrity and respect

Why Jungheinrich?

We offer a supportive culture, ongoing training, career development, and a comprehensive benefits package as part of a global market leader.