Customer Service Representative

Location
Job Type Permanent
Salary £17500 - £23000 per annum
Reference 10808_1569400660

Join Innovation, Move the Globe
Leading A New World of Life and Pensions Services

Customer Service Representative

Craigforth

Up to £23,000

4th November 2019
Permanent, 37.5 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Craigforth.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;

  • Deliver excellent customer service to our valued customers;

  • Appropriately problem-solving and responding to customers (including vulnerable customers and complainants) based on their needs;

  • Taking initiative and ownership of what you do;

  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer

  • Understanding of the financial services industry (desirable)

  • GCSE Grade C or above to include Maths and English or equivalent

  • Good written communications skills

  • Confident professional telephone manner

  • Good IT skills including word and excel

  • Good timekeeping

  • Self-Motivated

  • Ability to work under pressure

The Location

  • Craigforth

Benefits

Don't miss this highly competitive opportunity, apply today.

Ref: 10808

Guidant is acting as an Employment Agency in relation to this vacancy.