Housing Advisory Team Leader

Islington

£34,200- £42,420

We currently have an opportunity for a Housing Advisory Team Leader.

The key part of this role is to manage and lead the PFI Housing Advisory Team, ensuring that a proactive, customer focused and effective frontline housing management service is delivered to all customers.
Work closely with Housing Officers and Housing Service Manager in accordance with Hyde and Partners for Improvement's contractual requirements to ensure that contractual and non-contractual performance targets are met.
Ensure a comprehensive service is delivered that meets the needs and expectations of residents and stakeholders, characterised by continuous improvement.

Duties of a Housing Advisory Team Leader:

Lead, motivate and operationally manage the PFI Housing Advisory Team to deliver an efficient and responsive housing management service to meet all contractual KPIs.
Monitor individual performance through regular supervision and appraisals.
Coach and develop team members
KPI's are met. Prioritise team and individual activities instilling a performance culture within the team to ensure they meet all performance targets and resolve enquiries first time
Demonstrate a flexible approach to support the best deployment of resources across the team - ensure receptions in both offices and phone answering are resourced at all times
Provide advice and guidance to the team on dealing with complex housing matters.
Investigate and resolve complaints relating to service area, and, where required, liaise with Partners Communications and Complaints Team and other subcontractors.

A strong background of leading a team and meeting KPI's is essential.

We offer a great flexible benefits package, the ability to engage in flexible working, a 35 hour working week, and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Guidant is acting as an Employment Agency in relation to this vacancy.