Housing Advisory Team Leader
Islington
£34,200- £42,420
We currently have an opportunity for a Housing Advisory Team Leader.
- The key part of this role is to manage and lead the PFI Housing Advisory Team, ensuring that a proactive, customer focused and effective frontline housing management service is delivered to all customers.
- Work closely with Housing Officers and Housing Service Manager in accordance with Hyde and Partners for Improvement's contractual requirements to ensure that contractual and non-contractual performance targets are met.
- Ensure a comprehensive service is delivered that meets the needs and expectations of residents and stakeholders, characterised by continuous improvement.
Duties of a Housing Advisory Team Leader:
- Lead, motivate and operationally manage the PFI Housing Advisory Team to deliver an efficient and responsive housing management service to meet all contractual KPIs.
- Monitor individual performance through regular supervision and appraisals.
- Coach and develop team members
- KPI's are met. Prioritise team and individual activities instilling a performance culture within the team to ensure they meet all performance targets and resolve enquiries first time
- Demonstrate a flexible approach to support the best deployment of resources across the team - ensure receptions in both offices and phone answering are resourced at all times
- Provide advice and guidance to the team on dealing with complex housing matters.
- Investigate and resolve complaints relating to service area, and, where required, liaise with Partners Communications and Complaints Team and other subcontractors.
A strong background of leading a team and meeting KPI's is essential.
We offer a great flexible benefits package, the ability to engage in flexible working, a 35 hour working week, and the opportunity to work for an organisation whose social purpose is to help provide people with a home.
Guidant is acting as an Employment Agency in relation to this vacancy.
