Talent Management Specialist
Location: Luton (minimum 4 days per week)
Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Management Specialist to join our team and be the go-to person for our contingent workforce.
In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem-solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment-related queries.
What You'll Do
- Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions.
- Deliver outstanding candidate care, ensuring every individual feels supported throughout their journey.
- Manage and triage queries, including escalations, and keep candidates updated on progress.
- Support onboarding and offboarding processes, ensuring a smooth experience from start to finish.
- Collaborate with internal teams and external partners to resolve issues and improve processes.
- Monitor KPIs and contribute to continuous improvement in candidate satisfaction.
What We're Looking For
- Strong communication skills with the ability to convey information clearly and professionally.
- A calm, empathetic approach when handling sensitive or challenging situations.
- Excellent problem-solving skills and the ability to take ownership of issues.
- Ability to work under pressure while maintaining a high standard of service.
- Knowledge of payroll processes (advantageous but not essential).
- Strong organisational skills and attention to detail.
What We Offer
- Competitive salary package.
- 25 days annual leave plus public holidays - and your birthday off!
- Company pension scheme.
- Blended working environment.
- Access to learning and development tools to support your growth.
If you feel you are a suitable candidate for this position, please apply now and a member of the team will be in contact to discuss the role further.
Guidant Global is acting as an Employment Agency in relation to this vacancy.
