Commercial IT Desktop Manager

Contract length - 12 months

DV Clearance is required upon submission

The role would suit an individual who can manage the day to day BAU processes but with the ability to work a little above this when necessary, undertaking low level negotiation, innovation, strategic thinking and ability to see the bigger picture.

The role would suit an individual with practical experience of managing strategic contracts in a commercial role.

Key responsibilities will include:

Provide commercial support and advice to customers of the Desk Top contract
Manage commercial Desk Top BAU activity including the contract change/Request For Technical Services (RFTS) activity, resolving invoice issues, reviewing KPI's ensuring contractual obligations are met
Engage with the supplier, building the relationship, undertaking basic negotiation, problem solving
Reviewing and improving existing contract BAU processes for change control, RFTS and invoicing

Below is the skills profile to fit with this role:

Summary and Skills Overview

Computer

Proficient in the use of Word, Excel (Intermediate level), PowerPoint, Teams, Sharepoint etc
Creation and analysis of MI data, experience in improving efficiency of processes, dynamic management of resources etc

Communication

Good verbal, written and listening skills.
Confident in dealing with customers at all levels including those in other government departments and industry partners
Experience robustly challenging suppliers and internal customers, negotiating positive outcomes

Delivery

Adept at prioritising work in order to meet deadlines e.g surge capacity in response to urgent customer requirements
Work flexibly to meet the needs of the business, adapting working hours accordingly
Confident and timely decision making on a daily basis e.g reviewing customer requirements, supplier quotes in line with existing contract
Application of appropriate policies and procedures e.g with regard to customer confidentiality, Data Protection Act, codes of conduct etc

Managing & Leading Teams

Enjoy team working but work equally well on their own
Experience of working in teams of all sizes

Guidant is acting as an Employment Agency in relation to this vacancy.