Customer Services Administrator

Location
Job Type Contract
Salary Up to £21500 per annum
Reference 130320_1574760523
Duration 6 Months

Join Innovation, Move the Globe

Leading A New World of Life and Pensions Services
Customer Service Representative

Reading

Up to £21,500
Starting 6th January 2020
6 Month Fixed Term Contract, 37.5 hours per week (Monday - Friday)
Hours are between 9am - 5:30pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Reading.

You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English or equivalent
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure
  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays

The Location

  • Reading

Benefits

  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Holiday allowance rising with promotion
  • Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
  • 24/7 access to a wide range of books
  • Receive a wide range of retail discount shopping schemes
  • Access to our client's Confidential Helpline is available to be used by you and your family
  • Get to volunteer in our own employee communities throughout the working day
  • Develop your career through our client's wider global network

Don't miss this highly competitive opportunity, apply today.

Guidant is acting as an Employment Business in relation to this vacancy.