Business Manager

RESPONSIBILITIES

PEOPLE

● Ensure safety & well being of all employees and those affected by our operations

● Recognising and developing talent

● Lead and mentor a team of employees, fostering a positive work environment and promoting professional development.

● Set performance goals, conduct regular performance evaluations, and provide feedback to ensure the team's success.

● Championing inclusion in the workplace

● Developing and maintaining employee engagement

● Implementing people management processes and procedures in line with company policy

● Ensuring training and competency checks are in place for all roles

● Continuously monitor and evaluate operational performance to identify areas for improvement and implement best practices.

CUSTOMERS

● Creating a customer excellence approach & culture

● Managing people & assets to deliver / exceed service expectations

● Delivering efficient & profitable solutions

● Driving innovation and change for customers

● Implementing & managing operations against Veolia Minimum Requirements

● Working in close partnership with Local Sales Teams to maximise the potential for growth

● Providing clear, transparent & accurate reporting of business performance

● Delivering operational efficiencies through use of digital media, asset utilisation and cost control

● Understanding local market conditions, competitors & opportunities for growth

● Nominated Transport Manager 2 with overall responsibility for Fleet management

SUSTAINABILITY

● Develop and manage the site budget, ensuring proper allocation of resources & utilisation of the most efficient disposal and recycling solutions .

● Monitor financial performance, analyse financial reports, and identify opportunities for cost optimisation and revenue growth.

● Devise and implement strategies to improve profitability and meet financial targets.

● Identify potential business opportunities, develop strategic plans, and implement initiatives to expand the customer base.

● Identify and implement initiatives to improve business performance and ecological transformation

● Formulate effective pricing strategies and negotiate contracts with customers.

● Compliance with Veolia VMR for all site and operational activities

● Foster relationships with key stakeholders, industry partners, and regulatory agencies to enhance business operations and market presence.

● Monitor the competitive landscape and develop strategies to maintain a competitive edge.

● Effectively deliver and promote succinct business related messages and strategies to future customers

SKILLS

BEHAVIOUR

EXPERIENCE

● Business Acumen - Advanced

● Financial Management - Advanced

● Relationship Management - Advanced

● Effective Communication - Proficient

● Time Management - Proficient

● Informed Decision Making - Advanced

● Continuous Improvement - Proficient

● Project Management - Foundation

● IT Proficiency - Advanced

● Lead By Example

● Performance Management

● Talent Management

● Effective Delegation

● Strategic Planning

● Financial management

● Risk management

● Fleet management

● Excellent leadership and team management skills, with the ability to motivate and inspire others.

QUALIFICATIONS

Essential:

● IOSH Managing Safely

● Level 3 Leadership & Management or equivalent work experience

● Transport CPC (where required)

Desirable:

● COTC level 4 (on permitted sites)

● Level 5 Leadership & Management/Degree or equivalent work experience

● Strong understanding of waste management regulations, environmental sustainability, and waste disposal procedures.

EFFECTIVENESS (Monthly, 1-2-1s, annually)

PEOPLE

CUSTOMERS

SUSTAINABILITY

● Safety performance indicators (leading & lagging)

● Succession plans in place, reviewed and progressed (100%)

● Retention of people / low sickness & absence rates

● Engagement survey results

● Identified training completed in line with objectives

● Customer service KPIs achieved

● Reduction in negative call volumes, complaints and credit notes

● Growth of customer base & reduced attrition/churn

● Net promoter score improvement

● Targeted sales growth achieved

● Compliance with VMR and Fleet requirements through audit

● Systems usage & operational KPIs achieved

● Financial budgets & forecasts achieved and exceeded

● Profitability increased (NR / EBITDA)

● Contamination %

● Zero to landfill targets

● Compliance with audits (internal & external)