Registration And Ceremonies Officer

Job Title: - Registration And Ceremonies Officer

Job type: - 3-month

Salary: PAYE - £25 /hour

Job Purpose

To deliver statutory and non-statutory registration services including the registration of births, deaths, marriages, civil partnerships, and citizenship ceremonies. The role ensures full compliance with legal requirements while maintaining exceptional customer service standards and accurate administrative processes.

Roles & Responsibilities

1. Register births, deaths, still-births, marriages, civil partnerships, and conversions in line with statutory regulations and performance standards.
2. Conduct and officiate statutory and non-statutory ceremonies including marriages, civil partnerships, and citizenship ceremonies.
3. Attest notices of marriage and civil partnership, including special cases such as housebound or detained individuals.
4. Provide accurate advice to customers on registration matters including corrections, re-registrations, immigration status, and legal requirements.
5. Ensure all legal documentation is accurately completed, issued, and securely maintained in compliance with data protection regulations.
6. Handle sensitive cases such as death registrations, including reviewing medical certificates and referring cases to the Coroner where required.
7. Deliver nationality and settlement checking services, ensuring compliance with Home Office requirements and guidelines.
8. Manage all administrative duties including booking appointments, responding to enquiries, maintaining records, and processing payments with accurate audit trails.
9. Work collaboratively with internal departments and external stakeholders such as the Home Office, General Register Office, hospitals, and law enforcement agencies.
10. Provide excellent customer service at all times, demonstrating empathy, professionalism, and cultural sensitivity, particularly during emotionally sensitive situations.

Essential Skills & Requirements

• Educated to GCSE level or equivalent.
• Strong knowledge or ability to learn relevant registration, citizenship, and data protection legislation.
• Excellent customer service skills with the ability to handle sensitive situations with empathy and professionalism.
• Ability to work under pressure, meet deadlines, and maintain accuracy in a regulated environment.
• Strong communication skills, both written and verbal, including public speaking.
• High level of attention to detail and accuracy in handling legal documentation.
• Ability to work collaboratively within a team and across departments.
• Proficient in using IT systems and Microsoft Office applications.
• Experience handling confidential information with integrity and discretion.
• Flexible and adaptable approach, including willingness to work evenings, weekends, and on a rota basis.

Desirable

• Experience working within a registration or public sector environment.
• Knowledge of immigration and nationality services.
• Relevant qualification in registration services (e.g., NVQ or equivalent).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.